Terms And Conditions

Deep Cleaning Enfield Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Enfield provides professional cleaning services to residential and commercial clients. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.

These terms are intended to protect both you as the client and us as the service provider, and to ensure that every cleaning visit is carried out safely, efficiently and in accordance with applicable regulations.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Client means any individual, business or organisation that requests, books or receives cleaning services from Deep Cleaning Enfield.

Company means Deep Cleaning Enfield, the provider of the cleaning services described in these terms.

Services means deep cleaning and any related cleaning services supplied by the Company, including but not limited to end of tenancy cleaning, one off cleaning, post renovation cleaning and other specialised cleaning tasks as agreed.

Premises means the property or location where the Services are to be carried out.

Operatives means the Companys employees, contractors or representatives who carry out the Services.

2. Scope of Services

The Company will provide the Services as agreed at the time of booking, based on the information supplied by the Client regarding the Premises and the required work. The scope of any deep cleaning service will be confirmed during booking and may include specific tasks, rooms, or areas to be cleaned.

The Company reserves the right to decline or adapt any request that is unsafe, unlawful, beyond reasonable cleaning expectations, or outside the Companys usual scope of work. Any additional work requested by the Client on the day of service may be subject to additional charges and may only be carried out if time and resources allow.

3. Booking Process

Bookings for deep cleaning services must be made in advance. The Client is responsible for providing complete and accurate information about the Premises, including the size, current condition, type of property, access arrangements, parking availability and any specific cleaning requirements.

The Company may provide an estimated quotation based on the information supplied by the Client. This estimate is not a fixed price contract and may be adjusted if the information provided is incomplete or inaccurate, or if the Premises are significantly different from what was described at the time of booking.

For some jobs, including larger or more complex deep cleans, the Company may recommend or require an initial assessment to confirm the price and scope of work. Any such assessment will be arranged in advance with the Client.

A booking is considered confirmed only when the Company has acknowledged the booking details and, where applicable, has received any required deposit from the Client.

4. Access to the Premises

The Client must ensure that the Premises are accessible at the agreed date and time. This includes providing accurate details for entry, such as keys, keycodes, concierge arrangements or personal attendance to grant access.

If the Operatives are unable to gain access to the Premises at the agreed time, the visit may be treated as a late cancellation and may be subject to a call out or cancellation fee. Any waiting time caused by lack of access may be chargeable.

The Client is responsible for ensuring that utilities such as electricity, lighting and running water are available during the cleaning visit. If essential utilities are not available, the Company may be unable to perform the Services and may treat the visit as a cancellation.

5. Client Obligations

The Client must ensure that the Premises are reasonably clear and safe for the Operatives to work. This includes removing personal items, valuables and fragile objects from areas to be cleaned where practicable.

The Client should inform the Company in advance of any known hazards, delicate surfaces, restricted areas, security systems, alarms, pets or specific instructions relevant to the delivery of the Services. The Company will not be liable for any issues arising from information that was not disclosed.

Where children, pets or third parties are present at the Premises, the Client is responsible for supervising them and keeping them at a safe distance from the Operatives and any cleaning equipment or products used.

6. Pricing and Quotations

Prices for Services are usually quoted either as a fixed fee for a defined scope of work or as an hourly rate with a minimum booking period. All quotations are provided in good faith based on the information given by the Client and on the Companys experience.

The Company reserves the right to amend a quotation where the condition, size or layout of the Premises differs from the original description, where access is restricted, or where additional work is requested or required to meet reasonable cleaning standards.

Any changes to pricing will be communicated to the Client as soon as reasonably practicable. The Client will have the option to accept the revised price, adjust the scope of Services, or cancel the booking in accordance with the cancellation terms set out below.

7. Payments

Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure a booking for deep cleaning services, with the balance due on or before the date of service. For some Clients, full payment may be required in advance.

Payment methods accepted by the Company will be indicated during the booking process. All payments must be made in the currency specified by the Company.

If payment is not received when due, the Company reserves the right to suspend or cancel the Services and may charge interest or administrative fees for late payments where permitted by law. The Client will be responsible for all reasonable costs incurred by the Company in recovering overdue amounts.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the Company reasonable notice. The specific notice period and any applicable charges will be communicated at the time of booking and may vary depending on the nature and size of the job.

As a general guideline, cancellations or rescheduling requested at short notice may incur a fee, particularly where Operatives have already been allocated, equipment prepared or travel arranged. Failure to provide access to the Premises at the agreed time may also be treated as a cancellation and may be chargeable.

The Company aims to be flexible where possible; however, repeated cancellations or changes may lead to additional charges or refusal of future bookings.

The Company reserves the right to cancel or reschedule a booking due to circumstances outside its reasonable control, including but not limited to severe weather, transport disruption, illness, equipment failure, safety concerns or other unforeseen events. In such cases, the Company will inform the Client as soon as possible and will offer an alternative appointment. The Company will not be liable for any indirect loss or inconvenience arising from such cancellations.

9. Service Quality and Complaints

The Company aims to deliver deep cleaning services to a professional standard. If the Client is dissatisfied with any aspect of the Services, they should inform the Company within a reasonable time after completion of the work, ideally within 24 to 48 hours.

Complaints should include clear details of the issues and, where relevant, photographs. The Company will investigate and, where appropriate, may arrange a return visit to address genuine concerns, provided that the Client has allowed the Operatives reasonable access and the Premises have not been used in a way that alters the condition following the clean.

The Companys obligation in the case of a justified complaint is limited to performing remedial cleaning or, at the Companys discretion, offering a partial refund. No compensation will be considered for any subsequent use or occupation of the Premises after the cleaning has taken place.

10. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.

The Company shall not be liable for any loss or damage arising from pre existing defects, wear and tear, incorrect installation, poor maintenance, faulty materials or any condition of the Premises or contents that would make damage likely. This includes, without limitation, damage to loose or unstable items, poorly secured fixtures, worn carpets, flaking paint, or items not suitable for normal cleaning.

The Client must remove or secure valuables, fragile items and items of sentimental value before the start of the cleaning. The Company shall not be responsible for the accidental loss of money, jewellery, documents or other valuables that have not been safely stored away.

In no event shall the Company be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising out of or in connection with the Services.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Use of Cleaning Products and Equipment

The Company will ordinarily supply its own cleaning products and equipment suitable for deep cleaning services. If the Client requests the use of particular products or equipment, this must be agreed in advance and is at the Clients own risk. The Company will not be liable for adverse effects resulting from products supplied or specified by the Client.

The Client must inform the Company of any surfaces or materials that require special treatment or are sensitive to standard cleaning products. Where no such information is given, the Company will use its usual professional judgment but will not be responsible for reactions that could not reasonably have been anticipated.

12. Waste Handling and Environmental Regulations

The Company will comply with applicable waste management and environmental regulations relevant to its cleaning activities. Routine household waste generated during cleaning will be bagged and left in the Clients designated domestic waste and recycling containers, unless otherwise agreed.

The Company is not licensed to remove or transport controlled waste, hazardous waste, clinical waste, large quantities of building rubble, or items requiring special disposal. The Client is responsible for arranging appropriate removal and disposal of such materials through authorised carriers or local authority services.

The Client must inform the Company in advance if any area of the Premises or waste present may contain hazardous substances. The Company reserves the right to decline work or suspend Services where the safety of Operatives could be compromised or where specialist licensing or equipment would be required.

13. Insurance

The Company maintains insurance appropriate to its business activities, which may include public liability cover. Details of current insurance can be provided on reasonable request.

Any potential claim relating to damage or loss must be reported to the Company as soon as reasonably practicable, and in any event within a reasonable time of the Client becoming aware of the issue. Failure to notify promptly may affect the ability to investigate and process any claim.

14. Privacy and Data Protection

The Company will handle any personal information provided by the Client in accordance with applicable data protection laws. Information will be used for the purposes of managing bookings, delivering Services, processing payments, and communicating with the Client.

The Company will take reasonable steps to keep personal data secure and will not sell personal information to third parties. Information may be shared with Operatives and service providers who need access to it in order to deliver the Services or handle administrative tasks.

15. Health and Safety

The Company is committed to maintaining a safe working environment for both Operatives and Clients. Operatives are instructed to follow relevant health and safety practices while on the Premises.

The Client agrees not to request or insist on any task that might reasonably be considered unsafe, unlawful, or outside the Operatives competence. The Company reserves the right to refuse or discontinue any activity that presents an unacceptable risk.

16. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, practice or business operations. The current version of the Terms and Conditions will apply to each booking and will be made available upon request.

Where changes are material and affect existing ongoing arrangements, the Company will take reasonable steps to inform affected Clients.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to the Services or these Terms and Conditions.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, understandings or agreements.